Demetra - handmade stick candle

Shipping

Your product(s) will be shipped to you directly by the individual artisan(s), therefore they will be sent from the country that the artisan(s) is based in, therefore the shipping times can vary and your order may arrive in multiple packages.

Returns

We honor return requests made within 15 days, which means you have 15 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, Fill in the form here. Specify the item you want to return, the purchase date and attach pictures.

Items sent back to us without first requesting a return will not be accepted.

The shipping cost for returns of damaged, defective items is always free. In all other cases, you will be responsible for paying for your own shipping costs to return your item.

Feel protected with every transaction

Shopify’s compliance covers all six PCI standard categories and applies to every store using our platform.

What is PCI?

The Payment Card Industry Data Security Standard (PCI DSS) is a security standard for organizations that handle credit and debit card information. The standard was created to increase controls around payment data to reduce fraud.

We’ve partnered with Klarna to give you a better shopping experience. It’s smooth and simple. When you choose Klarna at checkout, you’ll get the option to shop now and pay later for your purchase. It is easy and safe to use.

Split your purchase into 3 interest-free payments so you can spread the cost of your purchase over time. The first payment is taken when the order is processed and the remaining 2 are automatically taken every 30 days from a credit or debit card of your choice. With Klarna, you have the flexibility to shop without added interest.

Get what you love today and pay up to 30 days after placing your order. No upfront payments.