Shipping policy

How long will it take to receive my order and how much will it cost?

All our products are handmade by our artisans in very small batches for TA-DAAN customers. This is how we can ensure the sustainability of production, embracing a zero waste policy, and the uniqueness of each item, which is crafted just for you. At the same time, we are aware that waiting for a product you are in love with really sucks! For this reason, TA-DAAN products are divided into two categories:

- IN STOCK: these products are ready to be shipped. They will be shipped within 4 working days from your order;

- MADE TO ORDER: these products will be crafted just for you. They will be shipped within a longer period of time between 2 and 4 weeks, depending on the product and the technique involved (you will find the exact amount of shipping time in the product page under the "Shipping" tab).

We provide express shipping with our global courier partners. Please note that delivery period could vary depending on your location and can be longer than expected due to an invalid address, customs clearance procedures or other unexpected causes.

Once your order is ready to be shipped, we will send an email with specific tracking information of your package.

For any further questions, feel free to contact us at help@ta-daan.com.

 

Shipping is FREE IN EUROPE:

- over € 180 if you place an order from a single artisan;

Shipping cost below € 180 varies according to continent, in accordance with the following flat shipping rates:

- Belgium, Germany, France, Italy, Portugal, Spain: € 11,99

- Rest of Europe: € 15,99

- UK & Switzerland: € 19,99 

- USA: € 29,99 

 

Where do my products ship from?

Your product(s) will be shipped to you directly by the individual artisan(s), therefore they will be sent from the country that the artisan(s) is based in and the shipping times can vary and your order may arrive in multiple packages. Estimated shipping times can be found on the product page under the "Shipping time" tab.

Within the European Union, all destinations are shipped on a DDP (Delivery Duty Paid) basis, which means that all relevant import taxes and duties will be included in the final purchase price. 

When a DDU (Delivery Duty Unpaid) destination is selected (outside the European Union), the product prices displayed are exclusive of all taxes and duties. So once your order arrives at its destination you will be required to pay all import duties, customs and local sales taxes levied by the country you are shipping to, in order to release your order from customs. 

If the shipment is lost, TA-DAAN is not liable for the cost of this; this must be dealt with the carrier directly.

 

Notes

Orders placed after 3pm CET on Friday will process the following Monday. 

Our couriers do not ship on weekends and public holidays.

We're not responsible for courier shipping delays.