Shipping

How long will it take to receive my order ?

We provide express shipping with our global courier partners.
Products in stock will be shipped within 2-4 working days.
Please note that delivery period could vary depending on your location and can be longer than expected due to an invalid address, customs clearance procedures or other unexpected causes.

Once your order is ready to be shipped, we will send an email with your package's specific tracking information.

What if the product is "made to order"?

All our products are handmade by our artisans in very small batches for TA-DAAN customers. This is how we can ensure the sustainability of production, embrace a zero waste policy, and the uniqueness of each item, which is crafted just for you. At the same time, we are aware that waiting for a product you are in love with really sucks! For this reason, TA-DAAN products are divided into two categories:

- IN STOCK: these products are ready to be shipped. They will be shipped within 2 working days from the day your order was placed.

- MADE TO ORDER: these products will be crafted just for you. They will be shipped within a longer period of time between 2 and 4 weeks, depending on the product and the technique involved (you will find the exact amount of shipping time in the product page under the "Shipping time" tab).

How much will it cost?

Shipping is FREE IN EUROPE over € 180

Shipping cost below € 180 varies according to continent, in accordance with the following flat shipping rates:

- Belgium, Germany, France, Italy, Portugal and Spain: € 11,99

- Rest of Europe: € 15,99

- UK & Switzerland: € 19,99 

- USA: € 29,99

The flat shipping rate is € 6,99 If the shipping is to the same Country of the artisan (i.e. from a Spanish artisan to a Spanish customer).
As a matter of fact, we do want to encourage you to shop local and support artisans from your own Country.

For the rest of the world, unfortunately we do not provide flat shipping rates. However, if you are really in love with TA-DAAN products get in touch with us and we will get back to you as soon as possible ❤️

Where are my products shipped from?

Your product(s) will be shipped to you directly by the individual artisan(s), therefore they will be sent from the country that the artisan(s) is based in, therefore the shipping times can vary and your order may arrive in multiple packages.
Estimated shipping times can be found on the product page under the "Shipping time" tab.

Flat shipping rates

Shipping from Europe to:

Belgium, Germany, France, Italy, Portugal, Spain

 € 11,99
Rest of Europe
 € 15,99
UK & Switzerland
 € 19,99
USA
 € 29,99


Special rate on the same Country:

From: To:
Italy  Italy
 € 6,99
Spain Spain
 € 6,99
Portugal Portugal  € 6,99
France France
 € 6,99
Germany Germany
 € 6,99
Belgium Belgium
 € 6,99
Denmark Denmark
 € 6,99

Returns

When can I make a return request?

We honor return requests made within 15 days, which means you have 15 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

How can I start the return process?

To start a return, you can contact us at help@ta-daan.com.
Specify the item you want to return, the purchase date and attach pictures.

If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package.

Items sent back to us without first requesting a return will not be accepted.

What if the product received is damaged or not the one I ordered?

Please inspect your order upon receipt and contact us immediately if the item is defective, damaged or if you receive the wrong item.
You will receive a new one or will be refunded.

Is the return free?

The shipping cost for returns of damaged, defective items is always free.

In all other cases, you will be responsible for paying for your own shipping costs to return your item.


Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

I have returned my item and I am elegible for a refund, when will i receive it?

Once we’ve received and inspected your return, you’ll be automatically refunded to your original payment method.

Please remember it can take some time for your bank or credit card company to process and post the refund too.

More questions?

Please, do contact us directly! We'll be very happy to help 👇📧

help@ta-daan.com